A2Ski Morzine Airport Transfers

A2Ski Terms & Conditions

The following text contains the terms and conditions of sale and operations of passenger transport services provided by A2Ski (sold online viawww.a2ski.co.uk, www.a2ski.fr, by telephone or via email contact).

A2Ski, The Company, We and Us may be used in reference to ‘A2Ski SARL’.
Client, Customer, You, Your, Party Leader, refers to the person making the booking.
The Customer making a booking with A2Ski will be referred to as the Party Leader.
As Party Leader you will be the contact between A2Ski and You the Customer. As such You accept responsibility for everyone else travelling with You on Your bookings.

By making a booking with A2Ski online, email or by telephone the client fully accepts these terms and conditions.

BOOKING AND CONFIRMATION

All bookings must be made in advance. All bookings must be paid, in full, in advance of travel unless, agreed in advance with A2Ski.

Your transfer is confirmed after A2Ski have received full payment and issued the client with a booking confirmation, which is a binding contract.

RESPONSIBILITIES OF THE CLIENT

The client is responsible for providing accurate contact information, including email and mobile telephone number. (any number provided must be contactable once outside of the UK and turned on after arriving at destination airport).

The client is responsible for proving correct flight time information (including local times) for all arrival and departure flights. This also applies for clients arriving or departing by alternative transport.

If customers are arriving on different flights or alternative transport for the same transfer, the client must inform A2Ski of this in advance and provide full details, including a name and contact phone number for each separate flight or other mode of transport. If A2Ski have not been advised of this in advance, we will only be committed to supply transport for the flight or other mode of arrival we have been notified of.

If A2Ski are given the take-off time and not the arrival time by the client we will try to arrange an alternative service if available, which the client will have to pay for. If no alternative service can be provided by A2Ski, no refund will be made and A2Ski accepts no liability.

The client is responsible for providing correct drop off and pick up addresses.

It is recommended that you have clear directions to your accommodation with you on your arrival.
Any accommodation which cannot be located after 20 minutes of arrival in resort will result in the driver dropping clients at the tourist information center of their resort or requesting additional funds to cover time and fuel costs.

The client is responsible for informing A2Ski at time of booking of any special requirements in relation to members in their group and with regard to the need for any baby or child booster seats which may be needed to complete the transfer.

CANCELLATIONS AND REFUNDS

Cancellation of a booked transfer can be made up to a minimum of 14 days before travel date, where a full refund will be issued.
Amendments or cancellations of bookings made less than 14 days before stated travel date may incur a 25 euro administration charge at A2Ski’s discretion.
No refund will be made for any cancellation of a transfer made within 48 hours of travel date.

Where flights are cancelled and as a consequence, the client cancels a transfer any less than 14 days before travel, no refund will be given. Full documentation will be provided on request to aid any insurance claim.

Should a confirmed booking be cancelled by A2Ski a full refund or alternative travel option will be offered to the client. Refund and compensation will not exceed the original costs paid by the client for the booking. A2Ski accepts no liability for loss due to exchange rates.

PRE-BOOKED RESORT CAB

All resort cabs must be pre booked. Payment must be made in full or in agreement with A2Ski.
A2Ski will wait at the pre-arranged pick up point at the pre-arranged time, for no longer than 5 minutes. After this time the booking is deemed as a no show.

In the case of a no show A2Ski will offer no refund. A2Ski may re arrange a new pick up with the client at our discretion and reserve the right to charge the customer the full fare again.

During high demand periods an alternative pick up, may not be feasible. We are under no obligation in the event of a no show to provide or assist you with your journey.

SHARED TRANSFERS (Portes du Soleil)

Clients who book seats on a shared service must be aware that there may also be other clients travelling on the same service. As a result, additional pickups and drop off might be made during your journey.
When arriving at the airport the client will normally be met by the A2Ski driver and advised of travel arrangements. If your transfer is shared with other clients, we may time our service around the latest arrival. In this case we might not be there to meet you from your flight – in these cases please wait at the bright yellow telephone booth in arrivals and let us know you are there, via a phone call or text message.

The client agrees that, under normal circumstances, a maximum waiting time of one hour (one and a half hours for PDS in Summer months) may be necessary to join a shared transfer after arriving in the arrival’s hall.

Waiting time for flights before 08.00am and after 21.00pm may be longer. The client will receive their pick-up time the day before their departure via an SMS message to the mobile telephone number provided during the booking process.

Please ring A2Ski on 0033 (0) 646899611 to obtain your pick up time if you have not received a SMS message from A2Ski by 15.00hrs on the day before your departure.

Pick up times are made to allow the client with the earliest flight time on a shared service to depart resort with a minimum of 3.5 hours before their flight departure time. A2Ski may increase this at our discretion due to but not limited to factors such as bad weather, traffic and on recommendation of airlines.

Your A2Ski driver will wait a maximum of 5 minutes for you after your departure pickup time before departing.

We ask that you be ready 15 minutes prior to your pick up as we may arrive early due to previous pickups and driving between them being quicker than planned.

Clients who have booked to depart from Avoriaz welcome centre or Prodains cable car station are reminded that it is their responsibility to be there at the time given to them by A2Ski. Please note that Avoriaz is a pedestrianized resort and additional arrangements may be needed to ensure you are at the pickup point on time. Customers are also responsible for checking that the Prodains cable car is running for their arrival or departure. If feasible and in agreement with A2Ski transport may be provide to Avoriaz, with an additional charge for all passengers affected.

If no contact is made with A2Ski within 60 minutes of *actual* landing time, the client will be classed as a ‘no show’ and the driver will be at liberty to leave the airport without them and the client obliged to re-book and pay for a new transfer.

PRIVATE TRANSFERS

When a private transfer is booked, the client and party will travel in a private vehicle or vehicles and will not share with other clients.
Upon your arrival at the airport you will be met by your A2Ski driver and depart at the earliest time possible.
If no contact is made with A2Ski within 60 minutes of *actual* landing time, the client will be classed as a ‘no show’ and the driver will be at liberty to leave the airport without them and the client obliged to re-book and pay for a new transfer.
The client will receive their departure pick-up time the day before their departure via an SMS message to the mobile telephone number provided during the booking process.
Please ring A2Ski on 0033 (0) 646899611 to obtain your pick up time if you have not received a SMS message from A2Ski by 15.00hrs on the day before your departure.
Pick up times are made to allow the client to depart resort with a minimum of 3.5 hours before their flight departure time. A2Ski may increase this at our discretion due to but not limited to factors such as bad weather.
Your A2Ski driver will wait a maximum of 10 minutes for you after your departure pickup time before departing.

Clients who have booked to depart from Avoriaz welcome centre are reminded that it is their responsibility to be there at the time given to them by A2Ski. Please note that this is a pedestrianized resort and additional arrangements may be needed to ensure you are at the pickup point on time.

AVORIAZ TRANSFERS

On very rare occasions, normally but not limited to bad weather and road closure, A2Ski reserve the right to refuse to transport clients to and from Avoriaz. In these cases, A2Ski will normally deposit and pickup clients at the Prodains Cable car, if in service. No refund will be given for the difference between Avoriaz and Morzine prices, the client may incur additional costs.

If this happens to fall outside of the Prodains normal operational hours or if the lift is not operating due to exceptional closure, A2Ski will cancel your transfer and no refund will be given.

If A2Ski deem it necessary to deposit or pick up clients from Prodains Cablecar (due to Traffic congestion on the Avoriaz road), A2Ski will refund the difference between Azoriaz and Morzine prices for that transfer, the client may incur additional costs.

In the above cases A2Ski will communicate with the client regarding the revised travel arrangements, via the contact number given during the booking process. If A2Ski cannot reach the client we will leave a voice mail and text message advising the client of the revised travel arrangements. We will wait at the new location, (normally Prodains Cablecar), for a maximum of 10 minutes from the revised time given to clients and will not be held responsible for the cost of missed flights, and no refund will be given.

Please be aware if the Avoriaz road is closed or any situations out of A2Ski’s control leading to A2Ski having to drop off and pick up clients at Prodains Cable car out of operating hours, A2Ski will accept no responsibility for costs incurred to clients due to having to find alternative accommodation and missing of flights. We will try to assist in these circumstances and may charge extra for fuel and time if this is the case.

FLIGHT DELAYS, FLIGHT CANCELLATIONS AND RESCHEDULED FLIGHTS

If your flight is delayed, we will wait for 30 minutes for shared bookings (please be aware that if your delay means other customers are having to wait more than 1 hour from their arrival then we may have to leave without you). We will however try to put you on the next available service, this may mean travelling with another carefully selected company and may incur additional costs.
Should the client not wish to wait for the next available seats then they are free to arrange alternative transport as they see fit but no refund or compensation will be payable by A2Ski.
For private bookings we will wait 90 minutes after your scheduled arrival time without the need for extra payment. Any additional waiting time after this will be charged at 40 euros per hour per 8 seater mini bus booked to cover parking and other expenses.
If, due to time constraints (other bookings or factors out of A2Ski’s control) the driver cannot wait for the delayed flight, A2Ski will try to assist the party with their onward journey on the next available transfer, additional costs may be incurred. The next available transfer may be the following day.
If no contact is made with A2Ski within 60 minutes of *actual* landing time, the client will be classed as a ‘no show’ and the driver will be at liberty to leave the airport without them and the client obliged to re-book and pay for a new transfer.
Where flights are cancelled and as a consequence, the client cancels a transfer any less than 14 days before travel, no refund will be given. Full documentation will be provided on request to aid any insurance claim.

If on arrival, a flight is delayed by over 4 hours we will class this as a cancelled booking and a new booking will have to be made by the passenger at full charge. Full documentation will be provided on request to aid any insurance claim.

SLOW OR LOST LUGGAGE:

After landing, if any of your luggage is taking longer than 30minutes to retrieve, you must contact us to keep us updated so we can make alternative arrangements if necessary.
For shared passengers (please be aware that if waiting for luggage means other customers are having to wait more than 1 hour from their arrival then we may have to leave without you). We will however try to put you on the next available service, this may mean travelling with another carefully selected company and may incur additional costs.
For private clients we will wait on a case to case basis. Any delay greater than 1 hour after landing will be charged at 40 euros per hour per 8 seater mini bus booked to cover parking and other expenses.
If, due to time constraints (other bookings or factors out of A2Ski’s control) the driver cannot wait for slow or missing luggage, A2Ski will recommend that one person remain to retrieve luggage and take remainder of passengers on originally booked transfer. If the client does not wish to make use of the original booking due to lost luggage then no refund will be made. Any additional service provided by A2Ski will be charged at normal rates.

Full documentation will be provided on request to aid any insurance claim.

LUGGAGE ALLOWANCE

Clients are permitted to carry 2 items of luggage (one standard-size bag or suitcase AND one piece of hand luggage) PLUS one ski or snowboard bag. The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by A2Ski.

Any excess luggage may incur additional costs or may be refused carriage with A2Ski.

OUTSOURCING

A2Ski reserve the right to outsource/sub-contract bookings to other licensed transport companies to carry out a client’s journey. When travelling with a partner company of A2Ski please be aware that there may be variations in the operating terms and conditions.

DURING YOUR TRANSFER

Eating food and consumption of alcohol is not permitted in any vehicle operated by A2Ski.
A2Ski will refuse transport to any passenger who appears to be under the influence of alcohol or drugs or who is behaving in an abusive or threatening manner towards A2Ski staff or other passengers. This right is delegated to all members of A2Ski staff including drivers and airport representatives.
Any passenger who soils a vehicle operated by A2Ski as a result of alcohol or drug consumption shall be responsible for an immediate charge of EUROS 100 to cover cleaning costs. This must be paid directly to the driver at the time of the incident. In cases where this charge cannot be paid or payment is refused all future reservations with A2Ski will be cancelled and no refund given to the client. A2Ski reserve the right to terminate transport services immediately should this situation arise.
With the exception of guide dogs, no animals are permitted in any vehicle operated by A2Ski.
Clients must not leave litter or rubbish of any kind in the vehicle.

Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident.

SERVICE FAILURE

A2Ski will endeavour, at all times, to ensure that all vehicles booked are present on time for client pick-up and that all journeys reach their destination on time.
A2Ski will not accept any liability in the event of delay and resulting costs incurred by the client due to circumstances out of their control. These circumstances can include, but are not limited to, the following examples:

  • Swiss authorities refusing drivers access to Switzerland. There will be additional costs for all clients if drivers have to remain on French soil.
  • Road traffic accidents causing delays
  • Deaths or accidents causing injury on the roads
  • Vehicle breakdowns Unforeseen problems caused by other passengers
  • Industrial action
  • Civil unrest
  • Any action of a third party that damages vehicles
  • Severe weather conditions
  • Actions of the police, customs officers or any other government officer that results in delay
  • Force Majeure (e.g: war, natural disaster, act of god etc)

STANDARDS

A2Ski use new vehicles in which all seats are fitted with seat belts. All passengers are required to wear seat belts in any vehicle(s) operated by A2Ski. It is the responsibility of parents or guardians of any passenger under the age of 16 to ensure that their seat belts are fastened properly and for the whole duration of any journey.
European law states that all children under the age of 12 or under 1m 35cm in height are required to use child seats or booster seats. Compliant seats will be provided free of charge by A2Ski. It is the responsibility of the client to inform A2Ski at the time of booking if any children in their party will require child or booster seats. Any client who requires non-standard equipment for the safe passage of a party member is advised to supply their own equipment or contact A2Ski in advance to discuss arrangements.
Child Protection: Children under 16 years of age must be accompanied by an adult. They may travel with a pre-booked parent or elected guardian. The conduct and behaviour of any passenger under the age of 18 is the responsibility of accompanying adults where available.

A2Ski reserve the right to apply fuel surcharges to any journey booked by a client to reflect unforeseen rises in the local cost of fuel.

TRAVEL INSURANCE

A2Ski recommends that all clients take out adequate travel insurance to not only cover them for all sports and activities they intend to take part in but also for extra costs and charges incurred from flight delays, cancellations and rescheduling or any other factors outside the control of A2Ski.

LEGAL

All information, including contact details, supplied to A2Ski by the client during the booking process will remain confidential and will not be shared with any companies or organisations – other than for the purpose of completing a transfer.

Any dispute between A2Ski and a client or third party that is not resolved by an agreement acceptable to both parties shall be referred to an intermediary. If this is not successful then the matter shall be dealt with through the French legal system.